Privacy Policy

Your privacy is important to us. This policy explains how we handle your information.

At Sitarao ("we", "our", "us"), we are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you use our website sitarao.store and our services across Pakistan.

1. Information We Collect

We collect the following types of information when you use Sitarao:

• Personal Information: Name, email address, phone number, and delivery address provided during account creation or checkout.
• Order Information: Products purchased, order history, payment method (Cash on Delivery), and delivery preferences.
• Device Information: Browser type, IP address, device type, and operating system for security and analytics purposes.
• Usage Data: Pages visited, products viewed, search queries, and time spent on the platform.

2. How We Use Your Information

Your information is used strictly for the following purposes:

• Processing and fulfilling your orders
• Arranging delivery through our courier partners across Pakistan
• Providing customer support and resolving issues
• Sending order updates via SMS, email, or phone call
• Improving our products, services, and user experience
• Preventing fraud and ensuring platform security
• Sending promotional offers (only if you opt-in)

3. Information Sharing

We never sell your personal information to third parties. We only share data with:

• Courier Partners: To deliver your orders (name, phone, address only)
• Payment Processors: For Cash on Delivery verification
• Legal Authorities: When required by Pakistani law

4. Data Security

We use industry-standard security measures to protect your data:

• Encrypted HTTPS connection (SSL/TLS)
• Secure Firebase Authentication
• Protected Firestore database with strict access rules
• Regular security audits and updates

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data
• Correction: Update incorrect information from your profile
• Deletion: Request account and data deletion
• Opt-out: Unsubscribe from marketing communications anytime

7. Children's Privacy

Sitarao is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us information, contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of Sitarao after changes means you accept the updated policy.

9. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes will be subject to the jurisdiction of courts in Lahore, Pakistan.